Terms & Conditions for q789 — Know Your Rights Before You Play

1. Acceptance of Terms

These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and q789 ("q789", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://q789.vu and its associated subdomains, mobile interfaces, and applications (collectively, the "Platform").

By accessing, browsing, registering an account on, or otherwise using the Platform in any manner whatsoever, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. If you do not agree with any part of these Terms, you must immediately cease all use of the Platform.

These Terms apply in addition to any game-specific rules, bonus terms, promotion terms, and our Privacy Policy, all of which are incorporated by reference into this Agreement and form part of the overall legal framework governing your use of q789.

2. Eligibility and Age Verification

To register and use q789, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the Platform:

• You are at least 21 years of age. q789 strictly prohibits access to persons under 21.
• You are accessing the Platform from a jurisdiction where online gaming is not prohibited by applicable local law.
• You are acting on your own behalf as an individual, not on behalf of a third party or corporate entity.
• You do not hold an existing active or suspended account on q789 under the same or any other identity.
• You are not a current employee, contractor, director, officer, or close family member of q789 or any of its affiliated game provider partners.
• You have not previously been self-excluded from q789 or had your account permanently closed for rule violations.

2.1 Age Verification Process

q789 takes age verification seriously. All players are required to submit valid government-issued identity documentation as part of the Know Your Customer (KYC) process before any withdrawal can be processed. Acceptable documents for Bangladeshi players include:

• Bangladesh National Identity Card (NID)
• Valid Bangladesh passport (not expired)
• Bangladesh driving licence issued by BRTA

In the event that q789 has reasonable grounds to suspect that a player does not meet the minimum age requirement of 21 years, q789 reserves the right to immediately suspend the account, freeze all associated balances, and conduct a full identity review. Any funds deposited by an underage player will be returned to the original payment source after deducting any applicable processing fees.

3. Account Registration and Security

3.1 Registration

To access the full range of services offered by q789, you must register a player account by providing accurate, current, and complete information as requested in the registration form. You agree to maintain and promptly update your account information to ensure it remains accurate and complete at all times.

Each individual may hold only one registered account. q789 uses device fingerprinting, IP analysis, payment method cross-referencing, and identity document matching to identify and prevent multi-accounting. Where duplicate accounts are detected, q789 will suspend all associated accounts and forfeit any bonus balances held therein. Real money balances will be reviewed on a case-by-case basis.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username, password, and any two-factor authentication (2FA) codes associated with your account. You must not share your login credentials with any third party under any circumstances.

q789 will never ask you for your password via email, live chat, or any other communication channel. If you receive a communication purporting to be from q789 requesting your password, you should treat it as fraudulent and report it immediately to [email protected].

You must notify q789 immediately if you become aware of, or reasonably suspect, any unauthorised access to your account. q789 will not be liable for any loss arising from unauthorised account access where you have failed to take reasonable steps to protect your credentials or failed to notify us promptly of a suspected breach.

3.3 KYC Verification

q789 operates a full Know Your Customer (KYC) programme. In addition to age verification documents, you may be required to provide:

• Proof of address (utility bill, bank statement, or government-issued document dated within 90 days)
• Proof of payment method (screenshot or statement showing the bKash, Nagad, Rocket, Upay, or USDT wallet used for deposits)
• Source of funds declaration for high-volume accounts
• Enhanced due diligence documentation at q789's discretion

Failure to provide requested KYC documentation within 14 calendar days of the request being made may result in account suspension and withholding of pending withdrawals until documentation is received and verified.

4. Deposits and Withdrawals

4.1 Deposits

q789 accepts deposits in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, and Upay mobile financial services, as well as USDT via TRC-20 and ERC-20 blockchain networks. The minimum deposit amount is ৳200 for BDT payment methods. For USDT deposits, the minimum is the equivalent of USD 5 at the prevailing rate displayed on the Platform at the time of the transaction.

Deposits are credited to your q789 wallet balance upon confirmation of receipt from the relevant payment processor. q789 does not charge a deposit processing fee; however, your mobile financial service provider may apply their own transaction charges.

You may only deposit funds from a payment account registered in your own name. Third-party deposits — where the payment account belongs to a different individual — are strictly prohibited and will result in the suspension of the receiving q789 account pending investigation.

4.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to KYC verification being complete. The minimum withdrawal amount is ৳500. There is no maximum single withdrawal limit, although requests exceeding ৳50,000 may be subject to enhanced verification.

q789 targets a withdrawal processing time of within one hour for requests submitted during standard operating hours. Processing times may be longer during peak periods, weekends, public holidays, or where additional verification is required. q789 is not responsible for delays caused by the player's mobile financial service provider after the funds have been dispatched from our system.

4.3 Bonus Funds and Wagering Requirements

Bonus funds credited to your account are subject to wagering requirements specified in the relevant promotion terms. Bonus funds cannot be withdrawn until the applicable wagering requirement has been met in full. q789 publishes the specific wagering multiplier, eligible games, time limits, and maximum bet restrictions for each promotion in the promotion's dedicated terms page.

5. Bonuses and Promotions

q789 offers bonuses, promotions, free spins, cashback offers, and other incentives from time to time. All such offers are subject to the specific terms attached to each promotion in addition to these general Terms. In the event of conflict between a promotion's specific terms and these general Terms, the promotion-specific terms prevail for the duration of that promotion.

The following general rules apply to all bonuses and promotions offered by q789 unless otherwise stated in the specific promotion terms:

• Bonuses are available to one account per household, per IP address, per device, and per payment method.
• q789 reserves the right to withdraw, alter, or cancel any promotion at any time without prior notice.
• Any attempt to abuse, exploit, or circumvent bonus conditions constitutes a breach of these Terms and may result in account suspension and forfeiture of bonus funds and associated winnings.
• Bonus funds are used after real money funds in a player's balance. The order of wagering (real money first or bonus first) will be clearly stated in each promotion's terms.
• Winnings generated from free spins will be credited as bonus funds subject to the applicable wagering requirement unless explicitly stated otherwise.
• q789 reserves the right to request proof of eligibility before crediting any bonus.

6. Betting and Gaming Rules

6.1 General Gaming Rules

All bets and wagers placed on q789 are final once confirmed by the system. q789 does not accept requests to cancel or reverse a confirmed bet or wager except in circumstances where a game error, software malfunction, or technical fault is determined to have occurred at q789's sole discretion.

q789 uses certified RNG-based game engines supplied by its provider partners for all casino games. The theoretical return-to-player (RTP) percentages for each game are set by the game provider and disclosed within the game's information panel. q789 does not alter or override provider-set RTP values.

6.2 Sports Betting Rules

Sports betting markets on q789, including cricket (BPL, IPL, T20 World Cup, and international fixtures), football, kabaddi, and hockey, are governed by the specific sport rules published in the Sports Betting section of the Platform. Key general rules include:

• All live odds are subject to change until the moment a bet is confirmed by the system.
• In the event of a match being abandoned, postponed, or voided, bets will be settled in accordance with the sport-specific rules applicable to that event.
• Maximum bet limits apply per market and per event. These limits are displayed in the betting interface at the time of placing a wager.
• q789 reserves the right to void any bet placed at an obviously incorrect price resulting from a system or data error ("palpable error").

6.3 Game Malfunctions

In the event of a game malfunction, disconnection, or technical error during a session, the affected game round will be reviewed. If the malfunction is confirmed, the affected round will be voided and any wager placed during that round will be returned to the player's account balance. q789 is not liable for losses caused by internet disruption on the player's end. "Malfunction voids all pays and plays" applies across all game types.

7. Prohibited Conduct

The following actions constitute prohibited conduct on q789 and will result in immediate account suspension, permanent closure, and potential forfeiture of all balances:

• Providing false, misleading, or fraudulent information during registration, KYC, or any other process
• Using software, bots, scripts, automated tools, or artificial intelligence to gain an unfair advantage in any game or betting market
• Colluding with other players to manipulate game outcomes, exploit bonuses, or share insider information on live sports events
• Engaging in any form of match-fixing, spot-fixing, or corrupt activity in relation to sports betting markets
• Attempting to charge back, reverse, or dispute a valid deposit through a payment provider
• Using q789 for money laundering, terrorist financing, or any other illegal financial activity
• Accessing q789 using a VPN, proxy server, or similar tool to circumvent geographic restrictions or mask your true location
• Threatening, harassing, or abusing q789 support staff or other platform users
• Registering more than one account regardless of the device, email address, or identity used
• Allowing any third party to access or use your account on your behalf

q789 reserves the right to share information about prohibited conduct with relevant payment processors, regulatory bodies, law enforcement agencies, and other online gaming operators as permitted by applicable law.

8. Responsible Gaming

q789 is committed to promoting safe and responsible gambling across all parts of its Platform. We believe that gambling should be a form of entertainment, and we take active steps to prevent problem gambling and protect vulnerable players.

Every registered q789 account includes access to the following responsible gaming tools, available at any time from the account settings panel:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you can deposit.
• Loss Limits: Set daily, weekly, or monthly caps on your net gambling losses.
• Session Time Limits: Set a maximum session duration after which you will be automatically logged out.
• Reality Checks: Receive automated on-screen notifications at intervals you define, reminding you of your session duration and net result.
• Cool-Off Period: Take a break from gambling for a defined period (24 hours to 6 weeks) without permanently closing your account.
• Self-Exclusion: Permanently exclude yourself from q789. Once activated, self-exclusion cannot be reversed for a minimum of 6 months.

If you feel that gambling is negatively affecting your finances, mental health, relationships, or daily life, we strongly encourage you to contact our 24/7 support team immediately via live chat in your account dashboard or at [email protected]. Our team will assist you in activating any of the above tools or initiating a self-exclusion without delay.

9. Intellectual Property

All content on the q789 Platform — including but not limited to software, text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, the q789 brand name, and the overall design and appearance of the Platform — is the exclusive property of q789 or its content and game provider partners and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not permit you to:

• Copy, reproduce, republish, upload, post, transmit, or distribute any Platform content without prior written consent from q789
• Reverse-engineer, decompile, disassemble, or attempt to derive source code from any software component of the Platform
• Create derivative works based on any Platform content or game assets
• Use the q789 brand, logo, or any associated marks in any commercial context without written authorisation
• Frame, scrape, or mirror any portion of the Platform on another website or service

Game content displayed on q789 is provided under licence from our provider partners (Pragmatic Play, Evolution Gaming, Netent, Microgaming, Spribe, Ezugi, and others). All intellectual property rights in those games remain with the respective provider. q789 does not claim ownership of third-party game content.

10. Privacy and Data Protection

Your use of q789 is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy sets out in detail how q789 collects, stores, uses, and protects your personal data in connection with your use of the Platform.

By registering an account with q789, you consent to the collection and processing of your personal data as described in the Privacy Policy. You have the right to access, correct, or request deletion of your personal data at any time by contacting our support team at [email protected].

q789 uses 256-bit SSL/TLS encryption across all Platform connections to protect data in transit. Player account data, payment information, and identity documents are stored using industry-standard encryption and access-control measures. q789 does not sell or rent personal data to third parties for marketing purposes.

For full details of our data practices, including information on cookies, marketing communications, and data retention periods, please review our Privacy Policy.

11. Limitation of Liability

To the maximum extent permitted by applicable law, q789 excludes all liability for any loss or damage — whether direct, indirect, incidental, special, consequential, or punitive — arising from or in connection with:

• Your use of or inability to use the Platform or any game available on it
• Any interruption, suspension, or termination of the Platform or any part thereof
• Any loss of funds resulting from unauthorised account access where you failed to protect your credentials
• Any technical failure, data loss, or corruption outside of q789's reasonable control
• Any actions of third-party game providers, payment processors, or internet service providers
• Any gambling losses incurred during legitimate use of the Platform, as gambling involves inherent financial risk

q789's total liability to any player in respect of any single claim or series of related claims shall not exceed the value of funds held in that player's q789 wallet at the time the claim arises.

Nothing in these Terms limits q789's liability for fraud, death, or personal injury caused by our own gross negligence, or any other liability that cannot be excluded or limited by applicable law.

12. Amendments and Termination

12.1 Amendments

q789 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, q789 will notify registered players via email to the address registered on their account and/or via a prominent in-platform notification. The revised Terms will display the updated effective date at the top of this page.

Your continued use of the Platform following the notification of material changes constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must close your account and cease using the Platform.

12.2 Account Closure by Player

You may close your q789 account at any time by contacting our support team via live chat or at [email protected]. Account closure requests will be processed within 24 hours. Any remaining real money balance will be paid out to your verified withdrawal method within 5 business days, subject to KYC requirements being met.

12.3 Termination by q789

q789 reserves the right to suspend or permanently close any player account at any time, with or without prior notice, where there is reasonable belief that:

• A player has breached any provision of these Terms
• A player poses a risk of fraud, money laundering, or other illegal activity
• A player has engaged in prohibited conduct as defined in Section 7
• Continued operation of the account poses a regulatory or reputational risk to q789

Where an account is closed due to a breach of these Terms, any bonus balances and associated winnings will be forfeited. Real money balances will be reviewed on a case-by-case basis and may be withheld pending investigation.

13. Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them or their subject matter — including non-contractual disputes or claims — shall be governed by and construed in accordance with applicable law. q789 operates as a safe and reliable platform and does not make specific claims regarding regulatory approval from any particular Bangladeshi government body.

In the event of any dispute between you and q789, we encourage you to contact our support team in the first instance so that we may attempt to resolve the matter amicably. The majority of disputes are resolved within 72 hours of first contact.

If a dispute cannot be resolved through direct communication with our support team, the matter may be referred to an independent third-party dispute resolution process. Details of the available dispute resolution mechanism will be provided to you at the time any unresolved dispute is escalated.

14. Contact Information

If you have any questions, concerns, or complaints relating to these Terms & Conditions, your account, or any aspect of the q789 Platform, please contact us through the following channels:

• Live Chat: Available 24/7 from your account dashboard after logging in.
• Email Support: [email protected] — response within 1 hour (BST, UTC+6).
• Response Language: English.

Our support team is available around the clock, every day of the year, including Bangladesh public holidays such as Eid, Durga Puja, Pohela Boishakh, Independence Day (March 26), and Victory Day (December 16). We are committed to responding to all formal complaints within 24 hours of receipt and resolving them within 5 business days wherever possible.

For responsible gaming concerns specifically — including requests to activate deposit limits, self-exclusion, or cool-off periods — please mark your message as urgent. Our responsible gaming team will prioritise these requests and process them within one hour of receipt, at any time of day or night.