q789 Privacy Policy — How We Protect Your Personal Data
At q789, your personal data belongs to you. This Privacy Policy explains exactly what information we collect when you use Bangladesh's premier online casino and sports betting platform, why we collect it, how we use it, and the rights you have over it at all times.
Our Privacy Commitments
These six principles guide every data decision we make at q789. They summarise the full policy below, but we encourage you to read all sections.
q789 collects only the personal data required to operate your account, process transactions, verify your identity, and comply with applicable obligations. We do not collect data speculatively or beyond what is reasonably necessary for the purposes described in this policy.
All data transmitted between your device and q789 is protected by 256-bit SSL/TLS encryption. Stored data — including identity documents, payment records, and account details — is encrypted at rest and subject to strict access-control policies that limit internal access to authorised personnel only.
Registered q789 players have the right to access, correct, export, and request deletion of their personal data at any time. Submit a request via our support team and we will respond within 30 calendar days, free of charge, in accordance with the data rights outlined in this policy.
q789 does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Any data shared with third parties — such as our game provider partners or payment processors — is shared solely to deliver the services you have requested and is governed by strict data processing agreements.
q789 uses cookies and similar tracking technologies exclusively to keep you logged in, remember your preferences, analyse platform performance, and protect your session from fraud. We do not deploy third-party advertising cookies or cross-site tracking pixels on any q789 page.
We do not hold your data indefinitely. This policy specifies exactly how long each category of personal data is retained and under what circumstances it is deleted or anonymised. Retention periods are set based on regulatory requirements, legitimate business needs, and the principle of data minimisation.
- Introduction and Scope
- Data Controller Information
- Information We Collect
- How We Use Your Information
- Legal Basis for Processing
- Sharing Your Information
- Cookies and Tracking Technologies
- Data Retention
- Your Data Rights
- Data Security
- International Data Transfers
- Children and Minors
- Changes to This Policy
- Contact and Complaints
1. Introduction and Scope
This Privacy Policy ("Policy") describes how q789 ("q789", "we", "us", "our") collects, uses, stores, shares, and protects personal data in connection with your use of the q789 online casino and sports betting platform accessible at https://q789.vu and its associated mobile interfaces and applications (collectively, the "Platform").
This Policy applies to all registered and unregistered visitors, players, and any other individual whose personal data is processed by q789 in the course of operating the Platform. It covers personal data collected directly from you, collected automatically through your use of the Platform, and received from third parties in connection with your account.
By accessing or using the Platform, you acknowledge that you have read this Policy and that you understand how your personal data will be processed. If you do not agree with the practices described in this Policy, you should not access or use the Platform.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which are incorporated by reference.
2. Data Controller Information
q789 is the data controller for all personal data collected and processed in connection with the Platform. As data controller, q789 determines the purposes for which personal data is processed and the means by which that processing takes place.
For all privacy-related queries, requests to exercise your data rights, or to raise a concern about how your data is being handled, you may contact our Data Protection team using the details in Section 14 of this Policy.
3. Information We Collect
q789 collects personal data from several sources in the course of providing the Platform. The categories of personal data we collect are described below.
3.1 Information You Provide Directly
When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotion, you may provide us with some or all of the following:
- Identity data: Full legal name, date of birth, gender, nationality
- Contact data: Email address, mobile phone number, residential address (city, district, division)
- Identity document data: Bangladesh National Identity Card (NID) number, passport number, driving licence number, and scanned copies of these documents
- Financial data: bKash account number, Nagad account number, Rocket wallet number, Upay wallet number, USDT wallet address, transaction reference numbers
- Account credentials: Username, hashed password (never stored in plain text), security question responses
- Communications data: The content of messages sent to our live chat, email support, or any other communication channel you use to contact q789
- Responsible gaming data: Self-declared gambling habits, deposit limit preferences, self-exclusion requests, and cool-off period activations
3.2 Information Collected Automatically
When you access and use the Platform, we automatically collect certain technical and behavioural data, including:
- Device data: Device type, operating system and version, browser type and version, screen resolution, device language settings
- Network data: IP address, approximate geographic location derived from IP (country and city level), internet service provider (ISP)
- Usage data: Pages and game sections visited, time spent on each page, clickstream data, search queries made within the Platform, game sessions started, bets placed, and deposit/withdrawal interactions
- Session data: Login timestamps, session duration, logout events, failed login attempts
- Cookie and tracking data: See Section 7 for full details of cookie usage
3.3 Information Received from Third Parties
In certain circumstances, q789 may receive personal data about you from third parties, including:
- Payment processors: Confirmation of successful transactions, transaction identifiers, and account-holder names from bKash, Nagad, Rocket, Upay, and USDT network operators, used to match deposits and withdrawals to your q789 account
- Identity verification providers: Confirmation of identity document authenticity from third-party KYC verification services where used
- Game providers: Game session outcome data, bet amounts, and RTP statistics from Pragmatic Play, Evolution Gaming, Netent, Microgaming, Spribe, Ezugi, and other licensed providers — shared for account balance reconciliation and responsible gaming monitoring purposes
- Fraud prevention services: Device fingerprint scores, fraud risk ratings, and known bad-actor flags from third-party fraud detection services
4. How We Use Your Information
q789 uses the personal data it collects for the purposes set out in the table below. Each purpose is linked to the legal basis on which we rely, as described in Section 5.
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Creating and managing your player account | Identity, contact, credentials | Contract performance |
| Processing deposits and withdrawals | Financial, identity, device | Contract performance |
| Age and identity verification (KYC) | Identity document, financial | Legal obligation |
| Anti-fraud and security monitoring | Device, network, session, usage | Legitimate interests |
| Responsible gaming monitoring and interventions | Usage, financial, responsible gaming | Legal obligation / legitimate interests |
| Providing customer support | Identity, contact, communications | Contract performance |
| Sending transactional notifications (deposit confirmed, withdrawal processed) | Contact, financial | Contract performance |
| Sending promotional communications (where opted in) | Contact, usage | Consent |
| Personalising your gaming experience | Usage, session | Legitimate interests |
| Analysing platform performance and improving the service | Usage, device, session (aggregated) | Legitimate interests |
| Complying with legal and regulatory obligations | All categories as required | Legal obligation |
| Enforcing our Terms & Conditions | Identity, usage, communications | Legitimate interests / contract performance |
4.1 Marketing Communications
q789 will only send you promotional emails, SMS notifications, or in-platform marketing messages if you have opted in to receive them at the time of registration or subsequently updated your communication preferences in your account settings. You may withdraw consent to marketing communications at any time by updating your preferences or by contacting support at [email protected]. Withdrawal of marketing consent does not affect transactional communications related to your account activity.
5. Legal Basis for Processing
q789 processes personal data in accordance with the following legal bases, as referenced in the table in Section 4:
- Contract Performance: Processing is necessary to perform the contract between q789 and you (i.e., the Terms & Conditions you accepted at registration). Without this processing, q789 cannot provide the Platform services you have requested.
- Legal Obligation: Processing is required for q789 to comply with applicable legal requirements, including anti-money laundering (AML) obligations, age verification requirements, and responsible gaming duties.
- Legitimate Interests: Processing is necessary for q789's legitimate business interests — including fraud prevention, platform security, service improvement, and responsible gaming monitoring — where those interests are not overridden by your fundamental rights and freedoms. q789 has conducted legitimate interest assessments for each processing activity relying on this basis.
- Consent: For specific processing activities — primarily the sending of promotional marketing communications — q789 relies on your freely given, informed, and unambiguous consent. You may withdraw this consent at any time without detriment to your account status.
6. Sharing Your Information
q789 does not sell or rent your personal data to any third party. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:
6.1 Game Provider Partners
To deliver casino games and sports betting markets, q789 shares session data (player identifier, bet amounts, game outcomes) with our licensed game provider partners including Pragmatic Play, Evolution Gaming, Netent, Microgaming, Spribe, and Ezugi. These providers act as data processors on behalf of q789 and are contractually prohibited from using player data for any purpose other than delivering the specific game services.
6.2 Payment Processors
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and USDT networks, q789 shares your account identifier, transaction amount, and wallet or account reference with the relevant payment service provider. These processors operate under their own privacy policies and are independently regulated.
6.3 Identity Verification and Fraud Prevention Services
q789 uses third-party KYC and fraud prevention services to verify player identities, screen for politically exposed persons (PEPs), and assess fraud risk. These services receive only the data necessary to perform their specific verification or risk-assessment function.
6.4 Legal and Regulatory Disclosure
q789 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, by a court order, or in connection with the investigation of fraud, money laundering, match-fixing, or other criminal activity. q789 will notify the affected player of any such disclosure where legally permitted to do so.
6.5 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of q789's business, player data may be transferred to the acquiring entity as part of that transaction. We will provide affected players with notice of any such transfer and any material changes to data processing practices that result from it before the transfer takes effect.
7. Cookies and Tracking Technologies
q789 uses cookies and similar technologies (including local storage and session tokens) on the Platform. The following table describes the categories of cookies in use.
| Cookie Category | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Session authentication, keeping you logged in, CSRF protection, load balancing | Session / up to 30 days |
| Functional | Remembering your game preferences, language settings, and responsible gaming tool configurations | Up to 12 months |
| Analytics | Aggregated, anonymised data on page performance, game load times, and navigation paths — used to improve the Platform | Up to 24 months |
| Security / Fraud Prevention | Device fingerprinting tokens, session integrity verification, and anomaly detection signals | Up to 6 months |
Strictly necessary cookies cannot be disabled as they are essential to the operation of the Platform. You may manage functional and analytics cookies through your browser settings. Note that disabling certain cookies may affect the performance or personalisation of your q789 experience.
q789 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts on any page of the Platform.
8. Data Retention
q789 retains personal data only for as long as is necessary for the purpose for which it was collected, or for as long as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data (name, email, username) | Duration of account + 5 years post-closure | AML and fraud investigation obligations |
| Identity verification documents (NID, passport) | Duration of account + 5 years post-closure | KYC regulatory requirements |
| Transaction records (deposits, withdrawals) | 7 years from transaction date | Financial record-keeping obligations |
| Game session records | 3 years from session date | Dispute resolution and responsible gaming monitoring |
| Support communications | 3 years from date of communication | Quality assurance and complaint investigation |
| Marketing consent records | Duration of consent + 3 years | Proof of consent compliance |
| Technical/device/session logs | 12 months from creation | Security monitoring and fraud prevention |
| Anonymised analytics data | Up to 5 years | Long-term platform performance analysis (no personal identifiers) |
At the end of the applicable retention period, personal data is either securely deleted (where deletion is technically feasible) or irreversibly anonymised so that it can no longer be associated with any identifiable individual. Backup copies of deleted data are purged on the next scheduled backup rotation cycle.
Where you have requested self-exclusion, your account data is retained for the duration of the self-exclusion period to prevent re-registration, and for the applicable post-closure periods thereafter.
9. Your Data Rights
Subject to applicable law, you have the following rights in relation to your personal data held by q789. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days.
- Right of Access: You have the right to request a copy of the personal data q789 holds about you, along with information on how it is being used. We will provide this in a clear, structured format within 30 days of your request.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update many of your details directly in your q789 account settings panel without contacting support.
- Right to Erasure ("Right to Be Forgotten"): You may request that q789 delete your personal data. This right is subject to legal exceptions — for example, we are required to retain certain transaction and identity records for a minimum period by applicable regulations. We will clearly explain any exceptions that apply to your specific erasure request.
- Right to Data Portability: Where processing is based on your consent or on contract performance, you have the right to receive your personal data in a commonly used, machine-readable format so that you may transfer it to another service provider.
- Right to Restrict Processing: In certain circumstances — for example, while a rectification request is being investigated — you may request that q789 restrict the processing of your personal data to storage only, without further active use.
- Right to Object: Where processing is based on legitimate interests, you have the right to object to that processing. q789 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms. You have an absolute right to object to processing for direct marketing purposes at any time.
- Right to Withdraw Consent: Where processing is based on consent (primarily marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.
10. Data Security
q789 implements a comprehensive set of technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:
- 256-bit SSL/TLS encryption on all data transmitted between your device and the Platform
- AES-256 encryption for personal data and identity documents stored at rest in our database systems
- Role-based access controls (RBAC) that limit internal access to personal data to authorised personnel only, on a strict need-to-know basis
- Multi-factor authentication (MFA) required for all q789 internal staff accounts with access to player data
- Regular penetration testing and vulnerability assessments conducted by independent third-party security specialists
- 24/7 automated intrusion detection and anomaly monitoring systems
- Secure, geographically redundant data centre infrastructure with ISO 27001-aligned physical security controls
- Regular staff training on data protection obligations and secure data handling procedures
- A documented data breach response plan with defined notification timelines
In the event of a personal data breach that poses a risk to your rights and freedoms, q789 will notify affected players without undue delay and provide clear information on the nature of the breach, the data involved, and the steps you can take to protect yourself.
11. International Data Transfers
q789 operates a global platform and, in certain circumstances, your personal data may be transferred to, stored in, or processed in countries outside Bangladesh. This may occur when our game provider partners, payment processors, or fraud prevention services operate infrastructure in other jurisdictions.
Wherever your personal data is transferred internationally, q789 takes appropriate safeguards to ensure that it receives a level of protection equivalent to that afforded within Bangladesh. These safeguards include:
- Entering into data processing agreements with all third-party recipients that include binding data protection obligations and security requirements
- Ensuring that recipient countries or organisations provide adequate data protection standards before any transfer takes place
- Applying encryption to all data in transit, regardless of the destination jurisdiction
- Contractually prohibiting third-party recipients from onward transfer of your data to additional parties without q789's prior written consent
If you would like further information about the safeguards in place for any specific international transfer of your personal data, please contact us at [email protected] with the subject line "International Transfer Query".
12. Children and Minors
The q789 Platform is strictly for adults aged 21 and above. q789 does not knowingly collect, process, or retain personal data belonging to any individual under the age of 21.
All new player registrations are subject to mandatory age verification as part of our Know Your Customer (KYC) process. Where q789 has reasonable grounds to suspect that a registered player is under the age of 21, the account will be suspended immediately pending verification. If verification confirms the player is underage, the account will be permanently closed, all activity will be voided, and any funds will be returned via the original deposit method.
For guidance on protecting young people from accessing online gambling platforms, we recommend visiting our Responsible Gaming page, which provides information on parental control tools and filtering software.
13. Changes to This Policy
q789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and services offered on the Platform. The most current version of this Policy is always accessible at https://q789.vu/privacy-policy.
When we make material changes to this Policy — changes that significantly affect how we collect, use, or share your personal data — we will notify you by one or more of the following methods:
- A prominent notice displayed on the Platform upon your next login
- An email notification sent to the address registered to your q789 account
- An in-platform notification via your account dashboard
The updated Policy will display the revised "Last updated" date at the top of the document. Your continued use of the Platform after any updated version of this Policy has been posted constitutes your acknowledgement of the changes. If you do not agree with the revised Policy, you should stop using the Platform and may request account closure by contacting our support team.
For non-material changes — such as corrections of typographical errors, clarifications that do not alter the substance of our data practices, or formatting updates — we may update the Policy without issuing a separate notification. We recommend reviewing this page periodically to stay informed of the latest version.
14. Contact and Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how q789 handles your personal data, please contact our Data Protection team using the details below:
- Email: [email protected] — subject line: "Privacy Request"
- Live Chat: Available 24/7 from your account dashboard after logging in
- Response Time: Within 3 business days for privacy queries; within 30 calendar days for formal data rights requests (BST, UTC+6)
q789 takes all privacy concerns seriously. If you contact us with a complaint, we will acknowledge receipt within 3 business days and provide a substantive response within 30 calendar days. Where a complaint is complex or requires further investigation, we will keep you informed of progress and provide a realistic timeline for resolution.
If you are not satisfied with our response to your complaint or data rights request, you have the right to escalate your concern to the relevant data protection authority or regulatory body in your jurisdiction. q789 will cooperate fully with any such authority in the investigation of a complaint.
Play with Confidence at q789
Your privacy is protected every step of the way — from registration to withdrawal. Now that you know exactly how q789 handles your data, explore everything the platform has to offer. Players aged 21 and above only.
Explore More at q789
From live cricket markets to neon-lit slot reels, q789 is built for players who expect more from their online gaming experience in Bangladesh.